RETURN TO SENDER POLICY
We ship all orders via DHL. If your package is not delivered successfully on the first attempt, DHL will attempt to deliver your package two more times, excluding weekends and holidays. Please note that a signature is required for delivery. After a third failed attempt, DHL will hold onto the package for 5 days then return the package(s) to the original sender.

If a package is returned to us for any reason, we will make an attempt to contact you via email. Once you respond, your package will be shipped back to you at your specific direction and shipping will be billed to you again. If it is still within the 14 day return period, you may choose to have your purchase(s) refunded. Shipping charges are non-refundable.

If we do not receive a response from you, it is our policy to restock the ill returned goods. Please note that unclaimed packages will not be refunded once restocked.

Returns & Exchanges
Returns or exchanges on FULL-PRICED merchandise are accepted by mail with the original receipt within 14 days of receipt of purchase (please see instructions below).

All SALE purchases are FINAL SALE. Please shop carefully! Returns or exchanges on SALE merchandise will not be accepted, NO exceptions.

Returns
All returns must be sent back with price tags attached, in original packaging, free of stains, pet hair, and in sellable condition. To receive a full refund for your item(s) they must be returned to Smooch within 14 days of receiving the product, no exceptions. Before sending the item, you must email sales@sugarplumbabyboutique.com for a  Return Authorization Number (RA#). Please fill out the Return Authorization form that came with your shipment, putting your RA# in the upper right hand corner. If you send the item(s) back without receiving an RA# or after the 14 day deadline, you will not be credited for your purchase and we will not be held responsible for returning the item to you. Receiving the RA# does not guarantee that you will receive a refund if your item does not meet the return qualifications listed above. The card used for your original order will be credited within 2 weeks for the order total minus shipping expenses, if any.

Exchanges 
 Please note that we can not guarantee that your top choices will be in stock by the time we receive your package. For faster delivery we recommend placing a new order and returning your item as explained above under Returns. This will ensure that your selected item(s) gets to you faster and will increase the chances that it will be in stock. Your exchange request will be addressed within one week. If we do not have any of your selected exchange items a representative from Sugar Plum Baby Boutique will contact you via email and or phone.

Please ship your returns or exchanges with the shipping company of your choice. Insure your package and keep the tracking number. Sugar Plum Baby Boutique is not responsible for lost or damaged packages en route to us.

Send Returns & Exchanges to:
Sugar Plum Baby Boutique